SUPer Holidays

Information on the intermediary role and delay policy

1. I declare that I understand that Super Holidays acts as a mere intermediary between me and the Experience Provider and that the service contract will be finalized directly with the latter, who is solely responsible for the correct execution of the activity.
2. I declare that I understand that it is necessary to arrive on time for the tour or excursion and that any delays will result in the loss of the right to a refund of the full amount paid for the experience. A maximum delay of 5 minutes is tolerated.
3. If the Customer is unable to use the already paid experience for reasons attributable to the Customer, a refund of the payment made is possible only if the Customer notifies the partner of the inability with at least 24 hours' notice.
4. If the Customer is subsequently unable to use the already paid experience for reasons NOT attributable to the Customer, the amount paid shall be refunded;
5. In case of disputes regarding the execution of this contract, the Court of Cagliari shall have exclusive and irrevocable jurisdiction.

Pursuant to Articles 1341 and 1342 of the Civil Code, the following clauses are specifically approved in writing: 3, 4, 5.